Update on telephone issues

Work is still being carried out to fix our telephone system. We have solved the problem of calls being cut off before we are able to answer, however this does mean you may now be put on hold twice before you are connected to an operator. We are sorry for the inconvenience this causes - this is a temporary measure while we make improvements to the system.

We appreciate your ongoing patience with this, and we will keep you updated on progress as we continue the work to improve our telephone system.

Please note: Our telephone response times are currently longer than usual due to Covid-related sickness. If you are phoning to report or ask us about a non-emergency issue, and have access to email, please email


You can call us on 0300 111 7000 between 8am and 7pm, Monday to Friday. Outside of our opening hours, your calls will still be answered by our emergency service.

Telephone calls to and from GreenSquareAccord numbers will be recorded for training and monitoring purposes.


178 Birmingham Road, West Bromwich, West Midlands B70 6QG (registered office)


You can email us at

We aim to respond to emails within two working days. For a faster response please log in to your Customer Account. In an emergency you should call the Contact Centre on 0300 111 7000. An emergency is defined as a situation which poses serious risk to health and safety, or major damage to the structure of a property.

Feedback, compliments and complaints

Your comments and feedback is important to us. If you would like to get in touch you can email us at While we do our best to get it right first time, we accept that at times we get it wrong. If you have a complaint, please see our Complaints Procedure. You can also view our Complaints Policy.

Text phone

Dial 18001 and then 0300 111 7000 to be connected. There are no additional charges. However, the duration of the call may be longer.

Press and media

To contact our press and media team please email

Data Protection

Email our Data Protection Officer
Data Subject Access Requests

Call charges

Mobile phones: calls to 0300 111 7000 are charged at standard landline rates. Calls are free if callers have ‘free inclusive minutes’ as part of their package.

Landlines: calls are charged at the standard local rate for those calling from 0121 locations and the standard national rates from elsewhere, e.g. 01922. Free local/national calls included in rental packages also apply when calling on the customer first number 0300 111 7000.