Contact
Telephone
You can call us on 0300 111 7000 between 9am and 5pm, Monday to Friday. This number is also available for emergencies between 5pm to 9am every day, including weekends and Bank Holidays.
Office
178 Birmingham Road, West Bromwich, West Midlands B70 6QG (registered office)
For all general enquiries please email our Customer First team.
We aim to respond to emails within two working days. For a faster response please log in to your Customer Account. In an emergency you should call Customer First on 0300 111 7000. An emergency is defined as a situation which poses serious risk to health and safety, or major damage to the structure of a property.
Feedback, compliments and complaints
Your comments and feedback is important to us. If you would like to get in touch you can email Customer Care. While we do our best to get it right first time, we accept that at times we get it wrong. If you have a complaint, please see our Complaints Procedure. You can also view our Complaints Policy.
Text phone
Dial 18001 and then 0300 111 7000 to be connected. There are no additional charges. However, the duration of the call may be longer.
Press and media
If you are a journalist and need to speak to our Communications Team please call 07710 702654.
Data Protection
Email our Data Protection Officer
Data Subject Access Requests
Call charges: Mobile phones: calls to 0300 111 7000 are charged at standard landline rates. Calls are free if callers have ‘free inclusive minutes’ as part of their package. Landlines: calls are charged at the standard local rate for those calling from 0121 locations and the standard national rates from elsewhere, e.g. 01922. Free local/national calls included in rental packages also apply when calling on the customer first number 0300 111 7000.